Rotten Copper
View unanswered posts | View active topics It is currently Sun Sep 23, 2018 8:45 pm



Reply to topic  [ 26 posts ]  Go to page 1, 2  Next
HOSTING PROBLEMS - IMPORTANT UPDATE 
Author Message
Site Administrator
Site Administrator
User avatar

Joined: Sat Oct 08, 2011 2:14 pm
Posts: 5119
Location: Way down South, UK.
Reply with quote
Post HOSTING PROBLEMS - IMPORTANT UPDATE

We are about to try to resolve the site issues by moving to a new host server.

This cutover process may take up to 24 hours to completely filter through, and during that time you may or may not end up pointing at the current site or the new one. Unfortunately, any forum posts that are made to the current site will not be carried across to the new one. So if any of your posts, effective as of about now, do disappear, that's why. Apologies if that inconveniences anyone, but we don't have any means of dealing with that, so you would need to repost anything that does get lost in transit.

_________________
>> ex silens nox noctis <<


Fri Nov 25, 2016 7:36 pm
Profile
Site Administrator
Site Administrator
User avatar

Joined: Sat Oct 08, 2011 2:14 pm
Posts: 5119
Location: Way down South, UK.
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

If you can see this post, then you are now accessing the new server.
Please feel free to resume posting as normal.

_________________
>> ex silens nox noctis <<


Sat Nov 26, 2016 2:45 pm
Profile
Site Administrator
Site Administrator
User avatar

Joined: Mon Jul 09, 2007 3:39 pm
Posts: 9266
Location: UK
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

endemoniada_88 wrote:
If you can see this post, then you are now accessing the new server.
Please feel free to resume posting as normal.


Looks like I am... good 'ol BT... :p

_________________
It's not Doom...


Sat Nov 26, 2016 2:53 pm
Profile
Site Administrator
Site Administrator
User avatar

Joined: Sat Oct 08, 2011 2:14 pm
Posts: 5119
Location: Way down South, UK.
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

News regarding the doom-metal site webhosting.

Following the recent and rather disappointing non-service offered by our current hosting company, doom-metal will be moving to a different supplier imminently.

No guarantees with such things, obviously, but we do expect it to be a straightforward and largely seamless transition, with only the forum temporarily unavailable for posting purposes only. This will prevent anyone accidentally publishing comments to the 'old' version - and hence losing them - while the internet catches up with where the 'new' version is.

_________________
>> ex silens nox noctis <<


Tue Mar 20, 2018 9:19 pm
Profile
Site Administrator
Site Administrator
User avatar

Joined: Mon Jul 09, 2007 3:39 pm
Posts: 9266
Location: UK
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

:beerchug:

_________________
It's not Doom...


Wed Mar 21, 2018 7:48 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Sat Oct 08, 2011 2:14 pm
Posts: 5119
Location: Way down South, UK.
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

Important update:

If you can see this post, then you've reached us at our new hosting service. We hope this will mark the end of the instability and service outages of the last couple of months.

Feel free to start posting here once again!

_________________
>> ex silens nox noctis <<


Thu Mar 22, 2018 3:23 pm
Profile
Site Administrator
Site Administrator
User avatar

Joined: Fri Mar 21, 2008 11:46 am
Posts: 13008
Location: Belgium
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

I can see clearly now, this is the rainbow I've been praying for!

_________________
The horror... the horror...
nihil expedit - nothing is worth it


Thu Mar 22, 2018 4:06 pm
Profile
Site Administrator
Site Administrator
User avatar

Joined: Mon Jul 09, 2007 3:39 pm
Posts: 9266
Location: UK
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

Thank God for that...

_________________
It's not Doom...


Thu Mar 22, 2018 4:19 pm
Profile
Senior Staff Member
Senior Staff Member
User avatar

Joined: Fri Jun 15, 2007 1:20 pm
Posts: 875
Location: Huddersfield
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

Can't tell if it is quiet because nobody made it here yet, or because its standard Doom-Metal.com. :D

_________________
Cynical bastard who used to be in some doom bands.
Check out what I've been listening to digitally!
Check out what I've been buying physically!


Thu Mar 22, 2018 10:47 pm
Profile WWW
Site Administrator
Site Administrator
User avatar

Joined: Sat Oct 08, 2011 2:14 pm
Posts: 5119
Location: Way down South, UK.
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

:lol:
I'm keeping my fingers crossed it's because these guys can actually manage hosting a website.
I mean, christ - our last lot presented a "migration" that dropped us to a backup taken sometime in early February, put us back to an incompatible version of php and managed to yet again break extended character set compatibility, butt still had the gall to try and present that as an assurance that our "domain is working fine from the new server". I am going to name names here, and point out that eUKhost are a bunch of utterly retarded cunts with close to zero understanding of what constitutes service hosting, and - more importantly - a technical support unit seemingly blissfully unaware of their embarrassingly piss-poor limitations with even the most basic of service functions. Fuck 'em six ways to forever, I really don't care any more. Even if our new hosting service turns to crap (and they've been very much on the ball so far, so I'm not expecting that), it cannot be worse than those utter wankers.
Can't help all that much with the general decline of forums, though. Poke your mates and get them to participate in something less ephemeral than "social media", if it's bothersome... :D

_________________
>> ex silens nox noctis <<


Fri Mar 23, 2018 1:04 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Mon Jul 09, 2007 3:39 pm
Posts: 9266
Location: UK
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

endemoniada_88 wrote:
:lol:
I'm keeping my fingers crossed it's because these guys can actually manage hosting a website.
I mean, christ - our last lot presented a "migration" that dropped us to a backup taken sometime in early February, put us back to an incompatible version of php and managed to yet again break extended character set compatibility, butt still had the gall to try and present that as an assurance that our "domain is working fine from the new server". I am going to name names here, and point out that eUKhost are a bunch of utterly retarded cunts with close to zero understanding of what constitutes service hosting, and - more importantly - a technical support unit seemingly blissfully unaware of their embarrassingly piss-poor limitations with even the most basic of service functions. Fuck 'em six ways to forever, I really don't care any more. Even if our new hosting service turns to crap (and they've been very much on the ball so far, so I'm not expecting that), it cannot be worse than those utter wankers.
Can't help all that much with the general decline of forums, though. Poke your mates and get them to participate in something less ephemeral than "social media", if it's bothersome... :D



I just told them we migrated our website to a different company because we don't trust them anymore. Just a couple of lines. I've put you in CC, Mike.

_________________
It's not Doom...


Fri Mar 23, 2018 8:05 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Fri Mar 21, 2008 11:46 am
Posts: 13008
Location: Belgium
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

Maybe it'd be useful to make a complaint in minute detail. I guess there still must be someone in charge in eUK that be interested in it...

_________________
The horror... the horror...
nihil expedit - nothing is worth it


Fri Mar 23, 2018 8:54 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Mon Jul 09, 2007 3:39 pm
Posts: 9266
Location: UK
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

baphomet wrote:
Maybe it'd be useful to make a complaint in minute detail. I guess there still must be someone in charge in eUK that be interested in it...


No point... a terrible review on TrustPilot will do the job...

_________________
It's not Doom...


Fri Mar 23, 2018 9:34 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Fri Mar 21, 2008 11:46 am
Posts: 13008
Location: Belgium
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

in any case, don't miss the occasion!

you'll have a tough job lowering their average rating though! :D

https://fr-be.trustpilot.com/review/www.eukhost.com

_________________
The horror... the horror...
nihil expedit - nothing is worth it


Fri Mar 23, 2018 11:00 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Mon Jul 09, 2007 3:39 pm
Posts: 9266
Location: UK
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

There are some terrible ones...

Long Term Customer Driven To Despair
I have used EUK for 11 years and the service has now become totally unacceptable. They take days to open support tickets even when they say they are marked as urgent. Their billing system and eNlight cloud services do not work at all and you are billed random amounts without being able to actually access and view what the charges are for. The service and problems faced over the past few years have been continual, and even when told they have been resolved they haven't. Their support team are obviously all based in India and simply have an office here as a front for being based in the UK, the chat operators seems to be the same people over and over again so I am not willing to believe they have 1000 staff when you only ever speak to the same 4 people with generic British names. The rest of the good reviews on here are simply from instances where their chat support are able to carry out basic requests and you are specifically asked to post a comment which is then added here so it makes it look like good service but the reality is far from that as are the reviews which are collated from each chat request making it look good for them. I have been threatened by EUK Host that they will suspend my accounts if I take any legal action against them for my complaints. At this moment in time I have called about a billing issue and was transferred, I have now been sitting on the phone for 45 mins and no one will answer and no managers available as they are all apparently training, no billing support available and so as their system will not add funds to my servers these will now go offline and there is nothing I can do about it. AVOID THIS COMPANY - REALLY AVOID THEM.

Appalling
Appalling! On a shared server, they have allowed emails to get lost because somebody else on the server was allowing spam to infiltrate.
I am so angry with the fact I have lost data and valuable leads. The service is patchy and they just fob you off with techie speak.

didn't take long for me to change my …
didn't take long for me to change my feedback - Have spent over 2 hours tonight on live chat speaking to a Reuben M - has not resolved any of my issues and said terminating my account from WHM was not possible. Absolute joke of a company!!!

My website is hosted by them and 3 days …
My website is hosted by them and 3 days ago they transferred my site to another server. It immediately did not work, They had no idea why, they kept telling me it was fault, despite the fact neither I nor my webman had touched it. They gave me false information and my webman had to tell them what to do to get it back working again. Emails are still not working. Everyone you deal with is foreign and they are more interested in telling you everything will be working in a few minutes than actually resolving the issue. This is not the first time this sort of problem has occurred and each time it is because of something they have done - which they deny. do not touch them.My website is hosted by them and 3 days …

_________________
It's not Doom...


Fri Mar 23, 2018 11:21 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Mon Jul 09, 2007 3:39 pm
Posts: 9266
Location: UK
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

I would like Mike to write a review we can post on Trustpilot AFTER our account terminates...

_________________
It's not Doom...


Fri Mar 23, 2018 11:27 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Fri Mar 21, 2008 11:46 am
Posts: 13008
Location: Belgium
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

We should have read that beforehand! :D

What do they say about our new host?

_________________
The horror... the horror...
nihil expedit - nothing is worth it


Fri Mar 23, 2018 11:28 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Mon Jul 09, 2007 3:39 pm
Posts: 9266
Location: UK
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

baphomet wrote:
We should have read that beforehand! :D

What do they say about our new host?


Very good reviews and Mike has had first hand dealing with the tech support and he is pleased... I'm also using them for my stuff since last July and I have 100% uptime and never a single problem (email service included). The forums here are very fast. Big difference.

_________________
It's not Doom...


Fri Mar 23, 2018 11:40 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Mon Jul 09, 2007 3:39 pm
Posts: 9266
Location: UK
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

another one...

I have now been with them over a month, in that time they have breached their uptime guaranttee of 99.95% my average for the past 30 days has been 97.82% uptime, thats well over 10 hours of downtime, I phoned their support only to overhear the support staff say 'I haven't got a clue as to what is happening' this is from a member of support staff.....this in my book pretty much sums up the service from these clowns.

_________________
It's not Doom...


Fri Mar 23, 2018 11:41 am
Profile
Site Administrator
Site Administrator
User avatar

Joined: Mon Jul 09, 2007 3:39 pm
Posts: 9266
Location: UK
Reply with quote
Post Re: HOSTING PROBLEMS - IMPORTANT UPDATE

actually, there are some terrible ones about our new hosts as well... :D we'll see how it goes... my personal experience is that in 8 months I haven't had a single problem...

_________________
It's not Doom...


Fri Mar 23, 2018 12:01 pm
Profile
Display posts from previous:  Sort by  
Reply to topic   [ 26 posts ]  Go to page 1, 2  Next

Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by STSoftware for PTF.